Returned items will not be accepted unless you have obtained prior written authorization from www.kanshibeauty.com and only if the items(s) is damaged, or the incorrect item(s) has been shipped. We can process returns only for items directly purchased from and fulfilled by www.kanshibeauty.com.
Requests for return must be made via email (firstname.lastname@example.org) within ten (10) days of the date of delivery. Requests made after ten (10) days will not be accepted. In your email, please include your order number and the reason for your return (choose one of the following):
Incorrect Item Shipped
We will then send our response via email and let you know whether you may return the item. If we authorize the return, then within seven (7) days of receiving our email, please send the item(s) back to us. You are responsible for the cost of shipping.
300 Castle Road
Secaucus, NJ 07094
Once we have received and processed the returned item(s), we will notify you via email of your refund. You can expect the refund in the same form of payment originally used for purchase within seven (7) to fourteen (14) days of the date that we receive your return.
If you used a gift certificate to pay for all or part of an item that you want to return, you will not be refunded for the amount of the gift certificate. However, if the gift certificate has not expired, the amount of the gift certificate will be credited to your account for use towards future qualifying purchases. Please note that the original expiration date of the gift certificate will still apply.
If you return an order that was placed using a promotional offer, certificate, coupon or discount, you will not be refunded for the amount of the promotional offer, certificate, coupon or discount, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be credited to your account for use towards future qualifying purchases. Please note that the original expiration date of the promotional offer, certificate, coupon or discount, will still apply.